Service Hub
SLAs
Service-level agreements with first-response and resolution tracking across priority tiers.
Active SLAs
5
Avg Compliance
92%
Tickets Covered
1,712
Breaches / Month
149
| Name | Priority | First Response | Resolution | Compliance | Tickets | Active |
|---|---|---|---|---|---|---|
| Enterprise — Urgent | urgent | 15 min | 4 hours | 94% | 42 | |
| Enterprise — High | high | 1 hour | 8 hours | 92% | 128 | |
| Standard — High | high | 2 hours | 1 business day | 88% | 412 | |
| Standard — Medium | medium | 4 hours | 2 business days | 91% | 846 | |
| Standard — Low | low | 1 business day | 5 business days | 96% | 284 |